These terms and conditions (the "Agreement") describe what you are legally entitled to expect from "Ludmila tours" LLC while purchasing services from us. All the obligations of the Parties will be governed by the present terms and conditions. The terms "we", "us" and "our" refer to "Ludmila tours" LLC. The term "you" refers to the customer visiting our website, booking a service on our website or otherwise using our services.
We sell a variety of travel related products in some cases products and services that are not directly supplied by us (e.g., hotel accommodations, meals, etc). The customers will be entering into a separate contract with such Suppliers in connection with such products and services as "Ludmila tours" LLC is not a co-vendor of such products and/or services.
Children under the age of 2 can travel free of charge. They do not need a ticket as long as they sit on an accompanying adult's lap. However, the provision of the information regarding the children is required, so please include them as a passenger in your reservation.
Children between 3 and 10 years of age travel with 50% discount in case of booking group tours (when travelling with their parent) yet they must have a ticket, so please include them as a passenger in your reservation.
Full or partial payment of a deposit and submission of the requested information enables us to hold a reservation for you.Upon the payment of the deposit you are authorizing us to make the payment arrangements with the corresponding Suppliers on your behalf. After advance payment, the conditions of the contract with your Supplier may permit them to make some changes. If we are acting as your Booking Agent, we will pass on any such changes to you as we become aware of it.
We accept all major credit cards: Visa, MasterCard as well as payments via PayPal and Webmoney Transfer.
There is no service fee for processing Visa or MasterCard payments.
If you prefer to pay for your booking with a bank transfer, please contact us for the further details.
All the payments must be done in USD.
If the amount of the reserved services is more than 300.000 (three hundred thousand) USD, you are obliged to pay an advance payment in the amount of 30% (thirty) percent of the total cost of the reserved services at least 30 calendar day before the service provision. The remaining part of the payment must be done 48 hours before the service provision. In case the reserved services include services that are not directly supplied by us (e.g., hotel accommodations, meals, etc) the payment policy will be settled in accordance to the third part payment policy.
In any case the payment for the reserved service provided directly by us must be done 24-48 hours before the provision of the current service.
The company reserves the right to require full or partial advance payment at its discretion in special cases.
How your money is refunded depends on how you made the original payment. Where we refund money to you (either because we are obliged to or otherwise agree to), we will usually refund any money received from you using the same method originally used by you to pay for your purchase, but you agree that we may select a reasonable alternative payment method if we so require.
If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account. If you paid by cash, the money is refunded by cash.
All bank charges arising in connection with payment refund shall be borne by the Customer.
The default refund period is five business day from the moment of cancellation. "Ludmila tours" LLC is not responsible for the period you are waiting to have the amount on your account.
Our general practice is to send information to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy. Please ensure that you have given your contact email address to us and that you regularly check for messages.
Cancellations and Amendments
This paragraph does not refer to the company's special offers, each of which has separate terms.
The company reserves the right to change or cancel the tours in case of unfavorable weather conditions.
We will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before the tour, but we accept no liability for any changes or costs incurred that may result. In case of availability, you will then have the choice of accepting an offer of alternative travel arrangements, or canceling your booked arrangements and receiving any applicable refunds.
Customer's cancellation policy for group tours and/or transfer reservations
For cancellation of the tours reserved for up to five persons, contact us in written form at least 24 hours before the tour. Free cancellation or change of the reserved tours is possible at least 24 hours before the tour starting time. In case the amendment or cancellation is done 12 hours before the starting time, 50% of the changed amount will be charged as a penalty. In all other cases as well as in case of no-show the ticket price is not refundable.
For cancellation of the tours reserved for five and more persons, please, contact us in written form at least 48 hours before the tour. Free cancellation or change of the reserved tours is possible at least 48 hours before the tour starting time. In case the amendment or cancellation is done 12 hours before the starting time, 50% of the changed amount will be charged as a penalty. In all other cases as well as in case of no-show the ticket price is not refundable.
Customer's cancellation policy for private tours
For cancellation of the tours please contact us in written form at least 24 hours before the tour. Free cancellation or change of the reserved tours is possible at least 24 hours before the tour starting time. In case the amendment or cancellation is done 12 hours before the starting time, 50% of the changed amount will be charged as a penalty. In all other cases as well as in case of no-show the ticket price is not refundable.
Customer's cancellation policy for tour packages
As the tour package is based on overnight services, the package cancellation policy will be settled in accordance to the hotel reservation policy. The company is obliged to notify you about the cancellation terms while making bookings.
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in
(a) the cancellation of your reservation or purchase,
(b) your forfeiture of any monies paid for your reservation or purchase,
(c) you being denied access to the several product or service, and
(d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties' officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.
"Ludmila tours" LLC acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeur such as natural catastrophes, strikes or any other irregularities beyond the control of "Ludmila tours" LLC. Luggage is at the owner's risk throughout the tour.
We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.
We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity. This Agreement shall be governed by the laws of Russian Federation. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforce-ability of the remaining provisions will not in any way be affected or impaired.