Terms & Conditions

These terms and conditions (the "Agreement") describe what you are legally entitled to expect from "Ludmila tours" LLC while purchasing services from us. All the obligations of the Parties will be governed by the present terms and conditions. The terms "we", "us" and "our" refer to "Ludmila tours" LLC. The term "you" refers to the customer visiting our website, booking a service on our website or otherwise using our services.
We sell a variety of travel related products in some cases products and services that are not directly supplied by us (e.g., hotel accommodations, meals, etc). The customers will be entering into a separate contract with such Suppliers in connection with such products and services as "Ludmila tours" LLC is not a co-vendor of such products and/or services.

Personal data processing policy

We pay great attention to the privacy of your data. By using the services of Ludmila-Tours.com, you have placed your trust in us, and we appreciate it. We make every effort to ensure the security of your personal data.

This Policy on the processing and protection of personal data applies to all types of information, including personal data that we collect through electronic messages received by our customer support service.

From time to time, we may change the Statement on the policy in the field of processing and protection of personal data. We recommend that you check this page regularly for the latest changes.

If you do not agree with this Policy on the processing and protection of personal data, please refrain from using our services.

Booking process

Our e-service processes orders as quickly as possible. In most cases, this means within 24 HOURS, however, depending on the complexity of the booking and how far in advance the order is made, the time necessary to complete the order may vary. Orders are prioritized chronologically and processed as soon as technically possible. If the preferred date(s)/time(s) are not available, we will inform you that we will be not able to accept your request or can suggest another date and time if it is convenient for you. Therefore, we strongly recommend that you provide us with all information and instructions in connection with your order, including all limitations that might apply (e.g.: arrival date/time in town, number of days to stay on the island, time restrictions in case that the preferred time is not available, etc.). Our e-service price includes reservation fees and all fees regarding our tours and e-services. Extra expenses like food, drinks, tickets of museums, entrance fees etc., if agreed by the conditions for your tour. Tips and Gratitudes are optional. Once we have all needed booking information, we will send you a confirmation of your reservation so that you will have a justification of your order.

Payment terms

Children under the age of 2 can travel free of charge. They do not need a ticket as long as they sit on an accompanying adult's lap. However, the provision of the information regarding the children is required, so please include them as a passenger in your reservation.

Children between 3 and 10 years of age travel with 50% discount in case of booking group tours (when travelling with their parent) yet they must have a ticket, so please include them as a passenger in your reservation.

Full or partial payment of the deposit and providing the requested information allows us to make your booking. Once the deposit is made, you authorize us to negotiate payments with the relevant providers on your behalf. After the prepayment, the terms of the contract with your supplier may allow them to make some changes. If we are acting as your booking agent, we will communicate any such changes to you as soon as we become aware of it.

We accept all major credit cards: Visa, MasterCard, American Express, MIR, as well as payments via PayPal and Webmoney Transfer.

If you decide to pay by credit card, the amount for the tour will be charged in Rubles according to the exchange rate of our Central Bank on the day of payment. In case you decide to cancel your tour we will be able to reimburse you the amount you paid in Rubles (all transactions in Russia are settled in Rubles). Due to exchange rate fluctuations it may differ from the tour cost indicated in US dollars. No transaction fee is taken on our side. Debit cards are accepted as well.

Bank card

To pay for goods by credit card on the checkout page, select the payment method: "Payment by credit card online".

When paying for an order with a bank card, the payment is processed on the bank's authorization page, where you need to enter your bank card details:

1. card type
2. Card number,
3. card expiration date (indicated on the front of the card)
4. Name of the cardholder (in Latin letters, exactly as indicated on the card)
5. CVC2/CVV2 code

If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to go through the authentication procedure. For information about the rules and methods of additional identification, check with the Bank that issued your bank card.

The security of processing Internet payments through the bank's payment gateway is guaranteed by the PCI DSS international security certificate. Information is transmitted using TLS encryption technology. This information is not available to third parties.

Other payment methods

If you prefer to pay for your booking by bank transfer, PayPal, or Webmoney Transfer please contact us for more details.

Cancellation of the service

The right of the consumer to terminate the contract for the provision of services is regulated by Article 32 of the Federal Law "On Protection of Consumer Rights"

• The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving a notice of termination of the specified contract and reimburse the contractor for the expenses incurred by him up to this point in order to fulfill the contract, if they are not included in the specified part of the price of the service ;
• The consumer, upon detection of deficiencies in the service provided, has the right, at his choice, to demand:
  • gratuitous elimination of defects;
  • corresponding price reduction;
  • reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
• The consumer has the right to make claims related to the shortcomings of the service provided, if they are discovered during the warranty period, and in its absence, within a reasonable time, within two years from the date of acceptance of the service provided;
• The Contractor is responsible for the shortcomings of the service, for which the warranty period is not established, if the consumer proves that they arose before he accepted it or for reasons that arose before that moment;

Cancellations and Amendments

This paragraph does not refer to the company's special offers, each of which has separate terms.
The company reserves the right to change or cancel the tours in case of unfavorable weather conditions.
We will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before the tour, but we accept no liability for any changes or costs incurred that may result. In case of availability, you will then have the choice of accepting an offer of alternative travel arrangements, or canceling your booked arrangements and receiving any applicable refunds.

Customer's cancellation policy for group tours and/or transfer reservations
For cancellation of the tours reserved for up to five persons, contact us in written form at least 24 hours before the tour. Free cancellation or change of the reserved tours is possible at least 24 hours before the tour starting time. In case the amendment or cancellation is done 12 hours before the starting time, 50% of the changed amount will be charged as a penalty. In all other cases as well as in case of no-show the ticket price is not refundable.
For cancellation of the tours reserved for five and more persons, please, contact us in written form at least 48 hours before the tour. Free cancellation or change of the reserved tours is possible at least 48 hours before the tour starting time. In case the amendment or cancellation is done 12 hours before the starting time, 50% of the changed amount will be charged as a penalty. In all other cases as well as in case of no-show the ticket price is not refundable.

Customer's cancellation policy for private tours
For cancellation of the tours please contact us in written form at least 24 hours before the tour. Free cancellation or change of the reserved tours is possible at least 24 hours before the tour starting time. In case the amendment or cancellation is done 12 hours before the starting time, 50% of the changed amount will be charged as a penalty. In all other cases as well as in case of no-show the ticket price is not refundable.

Customer's cancellation policy for tour packages
As the tour package is based on overnight services, the package cancellation policy will be settled in accordance to the hotel reservation policy. The company is obliged to notify you about the cancellation terms while making bookings.
By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in

(a) the cancellation of your reservation or purchase,
(b) your forfeiture of any monies paid for your reservation or purchase,
(c) you being denied access to the several product or service, and
(d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

Refund

How your money is refunded depends on how you made the original payment. Where we refund money to you (either because we are obliged to or otherwise agree to), we will usually refund any money received from you using the same method originally used by you to pay for your purchase, but you agree that we may select a reasonable alternative payment method if we so require.
If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account. If you paid by cash, the money is refunded by cash.
All bank charges arising in connection with payment refund shall be borne by the Customer.
The default refund period is five business day from the moment of cancellation. "Ludmila tours" LLC is not responsible for the period you are waiting to have the amount on your account.

Documentation

Our general practice is to send information to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy. Please ensure that you have given your contact email address to us and that you regularly check for messages.

Indemnification

You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties' officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

Additional Terms

"Ludmila tours" LLC acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeur such as natural catastrophes, strikes or any other irregularities beyond the control of "Ludmila tours" LLC. Luggage is at the owner's risk throughout the tour. We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.
We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity. This Agreement shall be governed by the laws of Russian Federation. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforce-ability of the remaining provisions will not in any way be affected or impaired.

Organization details